Shipping policy

Returns Policy – Damaged or Faulty Goods

At Rainware, we stand by the quality of our products and want you to be completely satisfied with your purchase. If a product arrives damaged or develops a fault, we’re here to help.

Eligibility for Return

You may return a product if it:

   • Arrives damaged or defective upon delivery.

   • Develops a manufacturing fault within the warranty period.

   • Change of mind within 30 days – a 20% restocking fee will apply.

Note: We do not accept returns for custom products (if not listed on our website), incorrect installation, or normal wear and tear.

Lodging a Return or Warranty Claim

To initiate a return or warranty claim, please:

1. Email support@rainware.com.au with the following:

   • Order number or proof of purchase.

   • Description of the issue.

   • Clear photos showing the fault or damage.

2. Our team will assess the claim within 10 business days and advise next steps. If the issue is accepted under warranty, we will:

   • Repair the product where practical.

   • Replace the product or relevant parts at no cost.

   • Provide a return shipping label if necessary.

Warranty Terms

See Rainware Guarantees and Warranties

Returning Goods

Once approved, returns can be shipped to:

Rainware Industries Pty Ltd

46/7 Waynote Place

Unanderra, 2526 NSW, Australia

Note: All returned goods must be securely packaged to prevent damage during transit. Rainware is not liable for returns damaged in shipping due to inadequate packaging.

Additional Information

For trade and commercial clients, we recommend keeping a copy of this policy on file. For any questions, contact us:

Email: support@rainware.com.au

Phone: 1800 002 888

Website: www.rainware.com.au

See our Full Guide here