90 Day Money Back Guarantee

MONEY BACK GUARANTEE APPLIES TO STANDARD RESIDENTIAL PRODUCTS ONLY. 

COMMERCIAL AND MADE TO ORDER PRODUCTS ARE COVERED BY OUR REGULAR WARRANTY CONDITIONS.

At Rainware Industries Pty Ltd we want you to be completely happy with your purchase, and a proud ambassador for our brand. We take great pride in the quality, durability, and functionality of our products, and our team is here to help resolve any concerns you may have. If something isn’t right, please reach out to us first. We’ll do our best to fix the issue before you consider a return.

If you’ve simply changed your mind, you can return your purchase within 90 days of dispatch for a full refund of the purchase amount not including return freight.

To qualify, items must be in original condition, unused, uninstalled, and with packaging intact. If the product or packaging shows signs of damage, you may still be eligible for a partial refund or credit note. Please note that all return shipping costs are NOT covered in this warranty and are the responsibility of the customer.

Please lodge your request via our Contact Us page. We will communicate with you and advise of next steps.

We recommend using postal tracking and insurance, as Rainware Industries Pty Ltd cannot accept liability for items lost in transit. To protect the packaging, please place items in an outer box or packaging and avoid attaching freight labels directly to the product box.